Account Deletion Policy

Effective date: April 13, 2026

This page explains how users can delete their Tabo account and what happens to their data. Tabo is developed and operated by Cryptex.

1) How to request deletion

In-app (primary method)

1. Open the Account tab (bottom navigation).
2. Tap Settings.
3. Tap Delete Account.
4. Select a reason and confirm deletion.

Web / email (alternative method)

If you cannot access the app, request deletion by emailing support@taboiq.com from your registered email address, or by including your registered phone number in the request. We will process your request within a reasonable timeframe.

2) What happens immediately upon deletion

When you confirm deletion, the app submits your deletion request to our servers and performs best-effort cleanup. After a successful deletion response, you will be signed out of the app.

Account deletion is processed as a soft delete first: your account is immediately deactivated and no longer accessible, and a 30-day deletion window begins. After this window ends, we perform a hard delete of the account data (subject to limited retention required by law, security, or billing).

• The app calls our account deletion API endpoint (DELETE /users/me/account) with an optional audit reason.
• The app attempts to delete chat-related data in Firebase Cloud Firestore, including messages you sent and your stored FCM token documents (best-effort).
• The app attempts to remove the current device's FCM token from Firestore (best-effort) to reduce future push notifications.
• The app signs you out locally and clears locally stored authentication tokens.

3) Soft delete vs. hard delete timeline

• Soft delete (immediate): your account is disabled, you are signed out, and your profile/listings are no longer accessible through the service.
• Hard delete (after 30 days): we permanently delete (or irreversibly anonymize) account data that is not required to be retained, and the deletion becomes permanent.

4) What data is affected

Based on the current app implementation, account deletion is intended to remove or disable access to the following data associated with your account:

• Account profile information stored on our backend (your ability to authenticate and access the service is removed after deletion succeeds).
• Your property listings and related content stored on our backend.
• Chat data stored in Firebase Cloud Firestore, including messages you sent and conversation visibility for your account (best-effort cleanup from the client, plus an optional server-side cleanup call when configured).
• FCM token records stored in Firebase Cloud Firestore used for push delivery (best-effort cleanup).

5) Data that may be retained

Some data may need to be retained to meet legal, financial, and security obligations, even after account deletion:

• Transaction and billing records required for accounting, tax, and anti-fraud compliance.
• Minimal security logs required for incident response and abuse prevention.
• Any data subject to a lawful hold or regulatory request.

Retained data is not used for marketing or any purpose beyond compliance, and is deleted as soon as the applicable retention period expires.

6) Important notice

7) Questions

Cryptex - Developer of Tabo
Contact: support@taboiq.com

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